IT Manager Onsite

Work Locations

:

Waldorf Astoria Admiralty Arch London

The Mall, London

London SW1A2WH

Waldorf Astoria London – Admiralty Arch is seeking a IT Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025
Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

What will I be doing?

We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes.

As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled in a timely manner, within budget, and in accordance with IT operating standards, while ensuring compliance with Hilton IT standards, security requirements, and data protection obligations. Specifically, you will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing system outages
• Supervise the IT Department on a daily basis and act as the primary point of accountability for hotel IT
• Maintain strong technical knowledge and apply it to deliver full system benefits across the hotel
• Understand and actively enforce legal, regulatory, and Hilton requirements relating to IT governance, cyber security, and data protection
• Handle IT incidents, problems, and changes efficiently and in line with approved Hilton processes
• Identify current and future system needs and provide business-aligned solutions, managing implementation of local and centrally driven IT projects
• Build strong internal working relationships with all hotel departments and key stakeholders
• Own the hotel cyber security posture, including endpoint security, vulnerability management, and vendor access controls
• Ensure all IT incidents and support activities are logged and managed through approved Hilton systems
• Manage third-party vendors and service providers, ensuring compliance with Hilton technology and security standards
• Plan and manage IT budgets, assets, and licensing within agreed financial and audit controls

What are we looking for?

IT Managers serving Hilton brands are always working on behalf of our Guests and alongside other Team Members. To be successful in this role, you should demonstrate the attitude, behaviors, skills, and values outlined below:

• Previous IT management experience, preferably within hospitality, leisure, or service-focused environments
• Strong experience with Microsoft operating systems and enterprise environments, including Windows Server, Active Directory, and endpoint management
• Strong understanding of IT infrastructure and security principles, including networks, servers, firewalls, vulnerability management, and business-critical applications
• Experience supporting hospitality systems such as PMS, POS, PBX, keycard, and related platforms is highly desirable
• Excellent organisational, communication, and interpersonal skills
• Ability to plan ahead, manage risk, and develop contingency plans where required
• Demonstrated judgement, collaboration, customer focus, and accountability, with consistent demonstration of Hilton values
• It is advantageous in this position if you demonstrate the following capabilities and advantages:
• Ability to work effectively as part of a wider hotel and corporate team
• Strong attention to detail and a structured approach to work
• Positive, proactive attitude in a fast-paced operational environment
• Willingness to develop both yourself and other team members

Schedule

: Full-time

Brand: Waldorf Astoria Hotels & Resorts

Job

: Technology